Total Quality Assurance ( TQA) 

Hope you do not have such an embarrassed  experience after inspecting your products before shipment. The quality is not acceptable , but you will miss the selling season if you do not catch the vessel or you have to accept the consignment because you have paid down payment to the factories or .....

We know the busienss environment in China nowadays. We also understand that you need quality products , also you need the product to be delivered in time.  We are helping not only on quality inspection , we are offering you a system of quality assurance. You will never face the pain on making selection of quality or  shipment.  Since you have both when you select COOMEX.

COOMEX’s quality assurance system named as Total Quality Assurance System (TQA). The system consisting of 4 steps which are to be considered as an integrated and working together to assure your consignment’s quality are total assured.  The process is operated as follows:

Step 1:  Documentary Control (DC)

At the very beginning of cooperation or any new project, The COOMEX team would keep a close communication about the quality standard of your product to assure we all on same page with quality standard and testing method. The following standard documents will be prepared by COOMEX team and will used to guide the whole process of quality control .

• Quality Standard of Raw Material 
• Quality Standard of Accessories
• Quality Standard of Finish Products
• Quality Standard of Packaging
• Testing Method and Standard

Your close communication and cooperation with our team is required and great appreciated.

Step 2.  Sample Control (SC)

At most cases, before P.O. was placed by you, COOMEX would furnish you a sample of the product for your inspection. The sample could be kept update according to your requirement and comment to the sample until it was approved. This sample need to be kept by you as record for inspect the production Sample coming next.

And , after the P.O. was placed ,  2pcs production samples will be provided to you for final approval. The production samples are manufactured by the actual material and workmanship for mass production.  Formal production can’t be carried out until the production samples was approved. One of the production sample are need to be send back to COOMEX with your signature so that COOMEX’s Q/C team can use that as standard for production inspection.


Step 3  Flow Control during Production (FC)

The quality control during production is carried out in 4 processes as follows:

• Material /Accessories Quality Control
  At most case, The main materials and accessories are purchased by COOMEX directly from the brand or reputed raw material plant to assure the quality of the material are first grade and can meet the standards required.  For the material purchased by the processing factory,  No production can started until the material and accessories are inspected and approved by COOMEX’s Q/C at the factory site.
• Production Process Quality Control
  COOMEX’s Q/C engineer will stay in the workshop for quality control from the very beginning of production until completion. Any mistakes during production will be observed and corrected immediately during production.  Also, the lead time of production is also observed and controlled by the quality engineer.
• Lab Test
  Lab test will be carried in COOMEX’s lab or the third party independent lab, as SGS, ITS, BV, CMA , STR etc,  during and/or after production. Lab test report could be issued and furnish customers, if required.
• Pre-shipment Quality Inspection (PSI)
  When 80% of the products were ready and packed for shipment, another independent Quality Inspector from COOMEX will be sent to the plant to carry out PSI. The inspection report will be forward to the manager of QA Team directly who will judge the consignment can be accepted or rejected. COOMEX’s QA team is formed by Merchandiser, Manger of the Purchasing Department, and Manager from Quality Assurance Department.

Stage 4: Quality Feedback and Improvement System (QI)

COOMEX’s customer service will keep close contact with you for each shipment and any feedback will be furnished to Quality Assurance Department to improve the standard of product and quality control and production process.

Remarks:
The sampling of inspection is carried out according to the American Military sampling standard : AQL MIL-STD 105D.